At Mideh Farm Limited, we value our customers and aim to ensure complete satisfaction with every purchase. We handle every order with care, maintaining strict hygiene, freshness, and quality control. However, we understand that issues may sometimes arise, and we are committed to resolving them fairly and promptly.

1. Eligibility for Returns

Due to the perishable nature of our poultry products, returns are only accepted under the following conditions:

• You received the wrong product or quantity.

• The product was damaged, spoiled, or compromised at the time of delivery.

• You received a product that does not meet our quality standards.

To qualify for a return or refund:

• The issue must be reported within 2 hours of delivery.

• The product must be in its original packaging and unused.

• Clear photo or video evidence may be required to verify the issue.

2. Refund Process

Once your claim is reviewed and approved:

• A replacement will be arranged, or

• A refund will be issued to your original payment method within 3–5 business days.

Refunds may take additional time depending on your bank or mobile money provider.

3. Non-Returnable Items

We do not accept returns or offer refunds for:

• Products damaged due to improper handling after delivery.

• Orders where incorrect details were provided by the customer.

• Products reported after two hours of delivery window.

4. Contact Us

For any return or refund request, please contact us immediately:
📞 +254 792 545 129
📧 sales@midehfarm.co.ke

Our team will review your case and ensure a fair and timely resolution.